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Support

Need help with PerformIQ? Find answers below or reach out to our team directly.

Getting Started
Account setup, onboarding, and navigating the platform for the first time.
Performance & Analytics
Understanding readiness scores, AI recommendations, and performance metrics.
Workouts & Training
Logging workouts, strength tracking, VBT zones, and exercise management.
Account & Privacy
Password resets, data deletion, privacy settings, and account management.

Frequently Asked Questions

How do I create an account?

Click “Get Started” on the homepage or navigate to the Sign Up tab on the login page. Enter your name, email, and password. You will receive a confirmation email to verify your address. Once confirmed, an admin may need to approve your account before you can access the full platform.

I forgot my password. How do I reset it?

On the login page, click “Forgot password?” and enter your email address. You will receive a password reset link valid for 1 hour. Click the link and set a new password.

What is the Readiness Score?

The Readiness Score is an AI-generated daily score (0–100) that combines your sleep quality, nutrition intake, training load, recovery status, and other factors to help you decide whether to train hard, maintain, or rest on any given day.

How do I log a workout?

Go to the Workouts page and use one of three input methods: paste your workout text, use voice input, or take a photo of your training log. The AI will automatically parse exercises, sets, reps, and weights from your input.

Is my data secure?

Yes. Passwords are hashed using industry-standard algorithms, all data is transmitted over HTTPS, and your information is stored on secured cloud infrastructure. We never sell your data. See our Privacy Policy for full details.

Can I delete my account?

Yes. Go to Settings and scroll to the Danger Zone section. You can delete your account and all associated data permanently. Alternatively, contact us at [email protected] and we will process your request.

Still Need Help?
Our team is here to help. Reach out and we will get back to you as soon as possible.
[email protected]